The objective of hand-holding support is to build capacities of the core field team for implementing the CAS approach. This is achieved through rigorous training on the principles and practices of CAS approach. The trained resource is given hand-holding support during on-ground implementation. The idea is to provide technical support in implementation of initiatives to create demonstrable units of ODF communities by the communities themselves in a time-bound manner and in the process, build the capacity of the core team.

Feedback Foundation creates linkages between various stakeholders as a key step to effective & smooth project implementation. The Foundation engages with the communities during implementation to mitigate resistance & create symbiotic stakeholder relationships and strengthen local institutions for post project follow-up and monitoring.

Feedback Foundation facilitates the district/block and urban areas to create ODF villages/slums using the principles of CAS so that learnings from the pilot can feed into the district action plan for scaling up the program at the District level. The Foundation works directly with the community with active support from the State/District/Block administrations to achieve the objective of the Swachh Bharat Mission (SBM) under this support mechanism. As the success of the intervention largely depends on timely support from the government, building the capacities of the government through established institutional structures such as Ministry of Drinking Water and Sanitation (MDWS)/ District Water and Sanitation Committee (DWSC), organizing cross visits to ODF villages, establishing monitoring mechanisms at all levels, etc. are also mandatory within the implementation support.

These activities are undertaken with a professional project management approach. Significant planning and monitoring is carried out besides implementation, for which community partnerships are facilitated with project authorities.  Focus is on developing a sense of equity and ownership among the community to ensure progressively higher participation in operations & maintenance.